Refund Policy

Last updated: 14 July 2026

At Sarah’s Boutique Sydney, we want you to feel confident about every purchase. If an item is not quite right, please review the information below before requesting a return.

Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.

CHANGE-OF-MIND RETURNS

If you change your mind, do not love your purchase or need a different size, you may request a return for store credit.

To qualify for a change-of-mind return:

• Australian orders must be returned within 30 days of delivery.
• International orders must be returned within 45 days of delivery.
• The item must be unworn, unwashed and unused.
• All original tags must remain attached.
• The item must be free from stains, marks, odours, makeup, fake tan, perfume, pet hair and damage.
• The item must be returned in its original, resalable condition.
• You must provide valid proof of purchase.

We reserve the right to refuse a change-of-mind return if the item does not meet these conditions.

Approved change-of-mind returns will be issued as store credit. We do not provide cash refunds for change-of-mind returns.

HOW TO REQUEST A RETURN

Before sending an item back, please email:

info@sarahsboutiquesydney.com

Include:

• your full name;
• your order number;
• the item you wish to return;
• the reason for the return; and
• photographs if the item is faulty, damaged or incorrect.

We will review your request and provide the correct return instructions and return address.

Please do not send a return to the address shown on the original parcel unless we have specifically instructed you to do so. Returns sent without approval or to an unauthorised address may be delayed or may not be accepted.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for all return shipping costs.

We strongly recommend using a tracked postal service and keeping your postage receipt until your return has been completed. Sarah’s Boutique Sydney is not responsible for returns that are lost or damaged while being sent back to us.

Original delivery charges are not refunded for change-of-mind returns.

If an item is confirmed to be faulty, damaged, incorrectly described or incorrectly supplied, we will reimburse reasonable return postage costs where required under Australian Consumer Law. Please keep your postage receipt.

STORE CREDIT

Once an approved return has been received and inspected, we will email your store credit to the email address associated with your order.

Store credit can be used to purchase:

• another size;
• an alternative colour;
• a different product; or
• a future item from Sarah’s Boutique Sydney.

Please allow a reasonable processing period after your return has been delivered to us.

SALE ITEMS

Sale items may be returned for store credit when they meet all change-of-mind return conditions.

Items clearly marked Final Sale cannot be returned for change of mind.

A sale or Final Sale label does not remove your rights under Australian Consumer Law. You may still be entitled to a remedy if an item is faulty, damaged, incorrectly described or does not otherwise meet a consumer guarantee.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

Contact us promptly at info@sarahsboutiquesydney.com if:

• your item arrives damaged;
• your item has a manufacturing fault;
• you received the wrong item;
• you received the wrong size or colour;
• an item is materially different from its description; or
• an item does not meet the consumer guarantees that apply under Australian Consumer Law.

Please include your order number and clear photographs showing the issue.

We may need to assess the item before confirming the appropriate remedy.

Where an item has a major problem, you may be entitled to choose between a refund and a replacement in accordance with Australian Consumer Law. Where a problem is minor, we may offer an appropriate repair, replacement or another remedy permitted by law.

Refunds required under Australian Consumer Law will be returned to the original payment method unless otherwise agreed.

Normal wear and tear, accidental damage, misuse, incorrect care or damage caused after delivery are not considered manufacturing faults.

PRE-ORDERS AND MADE-TO-ORDER ITEMS

Estimated dispatch or delivery dates for pre-order and made-to-order items are estimates only. While we make every reasonable effort to meet these timeframes, delays may occasionally occur due to production, supplier, freight or customs circumstances.

Production or order preparation may begin shortly after your order is confirmed. For this reason, we cannot guarantee that a pre-order or made-to-order item can be cancelled once processing has begun.

Where we approve a change-of-mind cancellation, it may be issued as store credit.

This does not limit your rights under Australian Consumer Law, including any rights that may apply if we are unable to supply the item or if a delay becomes unreasonable in the circumstances.

ORDER CHANGES AND CANCELLATIONS

We begin processing orders as quickly as possible. Once an order has been confirmed, we cannot guarantee that it can be changed or cancelled.

Contact us immediately at info@sarahsboutiquesydney.com if you have made a mistake. We will do our best to assist, but changes cannot be made once the order has entered processing or has been dispatched.

Your rights under Australian Consumer Law remain unaffected.

RETURN TIMEFRAMES

For change-of-mind returns:

• Australian orders must be returned within 30 days of delivery.
• International orders must be returned within 45 days of delivery.

A return request is not complete until the item has been received and inspected.

These timeframes apply to our voluntary change-of-mind policy. They do not impose an artificial time limit on any rights you may have in relation to faulty goods under Australian Consumer Law.

Any extended Christmas or holiday return period will be clearly announced on our website when applicable.

RESPECTFUL COMMUNICATION

Sarah’s Boutique Sydney is committed to providing friendly, professional and helpful customer service.

We understand that order and return issues can be frustrating, and our team will always make a genuine effort to assist. We ask that all communication remains respectful.

Abusive, threatening, discriminatory or aggressive messages towards our staff will not be tolerated. This does not affect your right to raise a concern, make a complaint or exercise your legal consumer rights.

CONTACT US

For return requests or questions about this policy, contact:

Sarah’s Boutique Sydney
Email: info@sarahsboutiquesydney.com

Thank you for shopping with Sarah’s Boutique Sydney.

Sarah’s Boutique Sydney