Shipping Policy

Last updated: 14 July 2026

Thank you for shopping with Sarah’s Boutique Sydney.

This Shipping Policy explains how we process and deliver orders within Australia and to supported international destinations.

ORDER PROCESSING

We aim to process all orders as promptly as possible.

Orders are processed on business days, excluding weekends and public holidays. Processing may take longer during:

  • sales and promotional events;
  • new collection launches;
  • public holidays;
  • Christmas and other peak shopping periods;
  • periods of unusually high order volume;
  • severe weather events; or
  • supplier, fulfilment or carrier disruptions.

Processing time is separate from delivery time.

Once an order has entered processing, we cannot guarantee that changes or cancellations will be possible.

DELIVERY ESTIMATES

Available shipping methods, delivery estimates and shipping charges will be displayed at checkout before payment is completed.

Delivery timeframes are estimates rather than guaranteed delivery dates. They begin after an order has been processed and dispatched.

Actual delivery times may vary depending on:

  • the delivery address;
  • the products ordered;
  • the fulfilment location;
  • the shipping method selected;
  • carrier delays;
  • customs processing;
  • public holidays;
  • weather conditions; and
  • other circumstances outside our reasonable control.

If you need an order for a particular event or date, please contact us before ordering. We will provide any information available to us, but we cannot guarantee delivery by a specific date unless this has been expressly confirmed in writing.

SHIPPING WITHIN AUSTRALIA

We deliver to supported addresses throughout Australia.

The available standard and express delivery options, where offered, will be shown at checkout. Shipping charges are calculated based on factors such as the order, destination and delivery service selected.

Any free-shipping offer will only apply when clearly displayed on our website or at checkout. Minimum-order requirements and exclusions may apply.

Express shipping generally refers to the carrier’s delivery service after dispatch. It does not necessarily reduce order processing or supplier preparation time.

Delivery to regional, remote and rural locations may take longer than delivery to metropolitan areas.

INTERNATIONAL SHIPPING

International delivery may be available to selected countries.

Available destinations, shipping methods, estimated delivery times and charges will be displayed at checkout.

International delivery estimates do not include delays caused by:

  • customs inspections;
  • local import procedures;
  • duties or taxes;
  • destination-country restrictions; or
  • the local postal or delivery network.

International customers are responsible for ensuring that the products ordered can legally be imported into their country.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, processing fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Sarah’s Boutique Sydney does not control these charges and cannot predict their amount. Please contact your local customs authority for further information before placing an international order.

If a parcel is refused because customs duties or import charges have not been paid, any resulting return costs, carrier charges or unrecoverable fees may be deducted from the amount otherwise available for refund, where permitted by law.

TRACKING INFORMATION

Where tracking is available, you will receive a shipping-confirmation email containing your tracking details after your order has been dispatched.

Tracking information may take several business days to become active after the shipping label has been created or the parcel has been handed to the carrier.

Please check your email address carefully when placing an order and review your spam or junk folder if you have not received a shipping confirmation.

FULFILMENT PARTNERS AND SPLIT SHIPMENTS

Sarah’s Boutique Sydney works with third-party suppliers, warehouses, fulfilment partners and delivery carriers to prepare and deliver orders.

Depending on the products ordered and their fulfilment locations:

  • products may be dispatched from different locations;
  • an order may arrive in more than one parcel;
  • parcels may arrive on different dates;
  • separate tracking numbers may be provided; and
  • the carrier completing the final delivery may differ from the original shipping provider.

You will not be charged additional shipping fees solely because we divide an order into multiple parcels.

The return address may be different from the address shown on the original parcel. Please contact us before returning any item and follow the instructions in our Returns & Refunds Policy.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please check:

  • the recipient’s full name;
  • street address;
  • apartment or unit number;
  • suburb or city;
  • state or region;
  • postcode;
  • country; and
  • telephone number.

Contact us immediately at info@sarahsboutiquesydney.com if you notice an error.

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If an order is returned, delayed, lost or delivered incorrectly because an incomplete or incorrect address was supplied, the customer may be responsible for reasonable redelivery or return costs, except where the issue was caused by Sarah’s Boutique Sydney or where otherwise required by law.

PO BOXES AND PARCEL LOCKERS

Delivery to PO Boxes, Parcel Lockers or similar collection locations may depend on the carrier and product.

If a selected carrier cannot deliver to the address provided, we may contact you to request an alternative physical address.

DELIVERY INSTRUCTIONS AND AUTHORITY TO LEAVE

Any request to leave a parcel unattended is subject to the carrier’s policies and discretion.

The carrier may determine that a parcel cannot safely be left at the address and may instead:

  • take it to a collection point;
  • attempt delivery again; or
  • return it to the sender.

Please follow the instructions provided through the carrier’s tracking service.

DELIVERY DELAYS

Although we make reasonable efforts to provide accurate delivery estimates, delays can occasionally occur.

Possible causes include:

  • high parcel volumes;
  • carrier network disruptions;
  • customs processing;
  • severe weather;
  • natural disasters;
  • strikes or industrial action;
  • public holidays;
  • incorrect addresses;
  • supplier delays; and
  • circumstances outside our reasonable control.

If your tracking has not updated for an unusual period or your order has not arrived within the estimated delivery window, please contact us at info@sarahsboutiquesydney.com.

Include your:

  • full name;
  • order number;
  • delivery address; and
  • tracking number, where available.

We will review the order and, where appropriate, contact the relevant supplier, fulfilment partner or carrier.

A carrier delay does not remove any rights you may have under the Australian Consumer Law. If an order cannot be supplied within the promised timeframe or a reasonable period, we will work with you to provide an appropriate solution as required by law.

LOST PARCELS

A parcel may need to be investigated by the carrier before it can be treated as lost.

Please contact us if:

  • tracking has stopped updating for an unusual period;
  • the estimated delivery period has passed;
  • the carrier confirms that the parcel cannot be located; or
  • you believe the parcel has been delivered to the wrong address.

We may ask you to:

  • confirm your delivery address;
  • check around the property;
  • ask other household members;
  • check with neighbours or building management; or
  • contact the nominated collection point.

Where a parcel is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with applicable law.

PARCELS MARKED AS DELIVERED

If tracking shows that a parcel has been delivered but you cannot locate it, please:

  1. check the delivery location and surrounding property;
  2. ask other household members;
  3. check with neighbours, reception or building management;
  4. review any delivery photograph or safe-drop information; and
  5. contact the carrier where appropriate.

Please then contact us promptly at info@sarahsboutiquesydney.com so we can assist with the available investigation process.

FAILED DELIVERY AND UNCLAIMED PARCELS

If a parcel cannot be delivered, the carrier may take it to a collection point or return it to the sender.

Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s stated timeframe.

Where a parcel is returned because:

  • it was not collected;
  • delivery was refused;
  • the address was incomplete or incorrect; or
  • required import charges were not paid,

we will contact you after the returned parcel has been received or confirmed.

Reasonable redelivery, return or carrier fees may apply, except where the failed delivery was caused by us or where otherwise required by law.

PRE-ORDER AND MADE-TO-ORDER ITEMS

Pre-order and made-to-order items may have longer processing periods.

Any expected dispatch or availability date shown on a product page is an estimate. Production, supplier, freight or customs delays may occasionally affect that estimate.

If an order contains both available and pre-order items, the order may be held until all products are ready or may be dispatched separately.

We will contact you if there is a significant change to the expected fulfilment timeframe.

ORDER CHANGES AND CANCELLATIONS

We begin processing orders as quickly as possible.

Contact us immediately at info@sarahsboutiquesydney.com if you need to request:

  • an address correction;
  • a size or product change; or
  • an order cancellation.

We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after processing has begun.

This section does not limit any rights you may have under the Australian Consumer Law.

SALES AND PEAK PERIODS

Processing and delivery may take longer during major sales, promotional events and holiday periods.

Please allow additional time during periods such as:

  • Christmas and New Year;
  • Black Friday and Cyber Monday;
  • public holidays;
  • storewide promotions; and
  • seasonal clearance events.

Any promotional delivery estimate will remain subject to the terms displayed with that promotion.

CONTACT US

For shipping questions or assistance with an existing order, contact:

Sarah’s Boutique Sydney
Email: info@sarahsboutiquesydney.com

Please include your order number so we can assist you efficiently.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.